Limited Warranty

Coverage by Product Category

Coverage Period	Products Covered
6 Years	Fire extinguishers using dry chemical agents (ABC, BC, Purple K, Class D, Class K), against defects in material and workmanship under conditions of normal use.
5 Years	Fire extinguishers using Halotron, CO₂, water, or water-based agents, against defects in material and workmanship under conditions of normal use.
1 Year	All other products, including: access panels and doors (drywall, masonry, plaster, tile, and fire-rated), floor doors and hatches, roof hatches, smoke vents, duct access doors, fire extinguisher cabinets, hose cabinets, AED cabinets, safety railing, and related hardware and accessories — against defects in materials and workmanship from date of shipment.

Manufacturer Coverage Alignment

For products manufactured by a third party, our coverage runs concurrently with, and does not exceed, the manufacturer's own published warranty. Where the manufacturer provides a shorter period than the tier above, the manufacturer's warranty governs. The current published terms for our major manufacturers are:

Manufacturer	Warranty Terms
Acudor Products	1 year from date of purchase against manufacturing defects, under normal conditions of use. Excludes damage caused by improper application, installation issues, or poor maintenance. Covers Acudor access panels, fire-rated doors, duct doors, roof hatches, smoke vents, and floor doors.
Activar Construction Products Group — JL Industries	1 year from date of shipment against defects in materials and workmanship on access panels, floor doors, roof hatches, corner guards, and fire equipment cabinets. Fire extinguishers carry 6 years on dry-chemical models and 5 years on Halotron, CO₂, water, and water-based models.
Other manufacturers	Coverage matches the manufacturer's published warranty for their products. Warranty documents from specific manufacturers are available on request.

Access panels and doors are assemblies that include moving parts — hinges, latches, cam locks, gaskets, and spring-assisted closures. The 1-year warranty term is the manufacturer standard across the access-panel industry and reflects the service life of these components under normal use.

What We'll Do

If a covered product fails to meet this warranty, we will, at our option, replace or repair the defective product at no charge. Replacement includes standard ground shipping within the United States and Canada. We will not be responsible for:

• Labor or installation costs for removing the original product or installing the replacement
• Costs to access the product (for example, scaffolding, lift equipment, drywall repair, or demolition of adjacent finishes)
• Any incidental, consequential, or indirect damages of any kind

What's Not Covered

This warranty does not cover damage or failure caused by:

• Improper application or specification (for example, installing a non-fire-rated panel where a fire-rated panel is required, or using an interior-rated product in an exterior location)
• Installation that does not follow our recommended instructions or the manufacturer's instructions, including use of fasteners, adhesives, or substrates other than those specified
• Improper maintenance, cleaning, or servicing (including the use of cleaners or solvents not approved by the manufacturer)
• Modification, alteration, or field painting of the product after purchase
• Impact exceeding the product's published design criteria, vandalism, or abuse
• Exposure to chemicals, cleaners, or environmental conditions outside the product's rated application
• UV degradation or color fade on products not rated for direct sunlight
• Normal wear, scratches, scuffs, dents, and cosmetic changes consistent with ordinary use
• Corrosion on products installed in unsealed exterior or high-humidity environments where a weather-rated product was not specified
• Products that have been discontinued by the manufacturer
• For fire extinguishers: failure to perform manufacturer-required inspection, recharging, and hydrostatic testing per NFPA 10 and local fire codes
• Accidents, acts of God, and other occurrences beyond our or the manufacturer's control, including fire, flood, and civil unrest

How to File a Claim

To file a warranty claim, please email sales@TheAccessPanelStore.com or use our Contact Us page, and include:

• Your order number or a copy of your invoice
• The product SKU and quantity affected
• A description of the defect or failure
• Clear photos showing the defect and the installation context
• Installation date and a brief description of the installation method
• For fire extinguishers: most recent inspection tag or service record, if available

We will acknowledge your claim within three business days and work to resolve it promptly. In most cases we can assess a claim from photos and documentation; in some cases we may request that the product (or a sample) be returned for inspection, or that the manufacturer examine the installation.

Definitions

• Original purchaser means the person or entity that purchased the product directly from TheAccessPanelStore.com. This warranty is not transferable to subsequent owners or tenants.
• Properly installed means installed using the fasteners, adhesives, substrates, rough-opening dimensions, and methods specified in the product's installation instructions, or, where those instructions are silent, using methods consistent with generally accepted construction practice.
• Date of shipment means the date the product leaves our warehouse or the manufacturer's warehouse, as applicable. For products drop-shipped directly from the manufacturer, the manufacturer's date of shipment governs.

Limitation of Liability

This warranty is in lieu of all other warranties, express or implied, including but not limited to any implied warranty of merchantability or fitness for a particular purpose. Our liability under this limited warranty is limited to replacement or repair of the defective product as set forth above and does not include any responsibility for incidental or consequential damages of any kind. Some states do not allow the exclusion or limitation of incidental or consequential damages, so this limitation may not apply to you.

Orders Placed Before April 23, 2026

If you purchased a product from TheAccessPanelStore.com before April 23, 2026, the warranty terms in effect on the date of your purchase continue to apply to that order. This revised policy applies only to orders placed on or after April 23, 2026.